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Kontakt · downloads · orders · licensing

FAQ KONTAKT · TRIAL · ORDERS · EULA
Installation & Kontakt
How do I install the library? +
Extract the library to the location of your choice. Open Kontakt 8.13.1 Full, go to Files, locate the library folder, then double-click the .nki instrument or drag it into Kontakt. The .nki loads the instrument. It is not a license-registration file. Still need help? Contact support ↗
Do I need Native Access? +
No. This library is distributed as a non-Player third-party Kontakt library without a Native Instruments serial number. It does not need to be activated in Native Access. Load it directly from Kontakt's Files browser. Still need help? Contact support ↗
Which Kontakt version is required? +
Use Kontakt 8.13.1 Full or a compatible newer Full version. The free Kontakt Player is not sufficient for unrestricted use of this library. Still need help? Contact support ↗
Why does Kontakt show DEMO mode? +
This usually means the library is being opened in Kontakt Player rather than Kontakt Full. Non-Player libraries require the Full version. In Player, Demo mode may stop the instrument after approximately 15–30 minutes. Still need help? Contact support ↗
I opened the .nki but nothing happens. +
Wait a moment before trying again. The library is large, so Kontakt may need time to load samples and build the interface. A delay before the interface appears can be normal, especially on the first load or from a slower drive. Still need help? Contact support ↗
The interface is missing or does not load correctly. +
Open Kontakt's Files browser, navigate to the original library folder and load the correct .nki again. Once the instrument opens correctly, save your project so the correct path is retained. Still need help? Contact support ↗
Kontakt says samples are missing. +
The library may have been moved, renamed or incompletely extracted. When Kontakt asks for the samples, choose Browse for folder and select the main extracted library folder. Once the samples are found, save your project again. Still need help? Contact support ↗
I moved the library to another drive. +
Open the .nki again from its new location using Files. If Kontakt asks for missing samples, point it to the new main library folder, then save the project again. Still need help? Contact support ↗
The instrument loads but I hear no sound. +
Confirm that Kontakt receives MIDI input, that the instrument is on the correct MIDI channel and that the audio output is active. Also allow the sample loading process to finish before testing playback. Still need help? Contact support ↗
Kontakt says the instrument was created with a newer version. +
Update to Kontakt 8.13.1 Full or a compatible newer Full version. Older Kontakt versions may not open instruments saved with a newer Kontakt engine. Still need help? Contact support ↗
Can I use the library in my DAW? +
Yes. You can load Kontakt as a plug-in in your DAW. For troubleshooting, first test the .nki in Kontakt standalone, then reopen it inside your DAW once everything loads correctly. Still need help? Contact support ↗
Download & storage
How large is the download? +
The compressed download is approximately 480 GB. Because extraction requires space for both the archive and the extracted library, keep at least 960 GB of free storage — approximately 1 TB — before extracting it. Still need help? Contact support ↗
The download or extraction fails. +
Confirm that the download completed fully and that at least 960 GB of free storage is available. If the archive is incomplete, download it again. Do not move, rename or modify files while extraction is still running. Still need help? Contact support ↗
Can I install the library on an external drive? +
Yes. A fast SSD is recommended for large Kontakt libraries. Keep the library in a stable final location and avoid changing the folder name after your projects have been saved. Still need help? Contact support ↗
7-day free trial
How does the 7-day free trial work? +
Depending on the offer currently available, you may be able to download and try a Kontakt demo free for 7 days.

No charge is made when the trial starts. The selected Kontakt library is charged automatically when the 7-day trial ends.

You can cancel your trial at any time before it ends to avoid being charged.

During the 7-day trial, you can also change your offer at any time. Doing so ends the trial immediately and unlocks the full version straight away.

My Account is available to customers only. Cancel subscription / Card details ↗
Will I be charged annually after my 7-day trial? +
No. There are no recurring annual charges or automatic renewals.

If Stripe displays “[PRICE]/year” during checkout, it is simply because the 7-day free trial is processed through a subscription-based billing system.

This is a technical aspect of Stripe’s checkout process, not an annual payment commitment. You will not be charged again one year later, and no automatic annual renewal or additional yearly payment will occur. Still need help? Contact support ↗
Orders & invoices
Can I get a refund? +
No. All purchases are final and non-refundable.

You can try our free demos before purchasing, or cancel your 7-day trial before it ends to avoid being charged. Still need help? Contact support ↗
Can I receive an invoice for a company purchase? +
Yes. If the purchase was made on behalf of a company, contact support with your order reference, legal company name, billing address and, where applicable, company registration and VAT / tax information. We can then review the billing details required for the invoice. Still need help? Contact support ↗
I did not receive my download. +
First check the email address used at checkout and your spam or junk folder. If the delivery email is still missing, contact support with your order reference and purchase email. Still need help? Contact support ↗
I entered the wrong billing information. +
Contact support with the order reference and the corrected billing details. Any change remains subject to applicable accounting and tax requirements. Still need help? Contact support ↗
Can a company or studio purchase the library? +
Yes. A business can purchase the library, but the permitted number of users, workstations and installations is governed by the applicable license / EULA. Contact support before deployment across multiple users or machines. Still need help? Contact support ↗
License · samples · EULA
Who recorded the sounds in the library? +
All source sounds used in the library were recorded with BEAR AUDIO STUDIO company. Still need help? Contact support ↗
Can I use the sounds in commercial music? +
Yes, subject to the applicable neô EULA. The library may be used as part of your original musical works, compositions and productions, including commercial releases, provided the source samples are not redistributed, resold or made available as standalone assets. This FAQ is a practical summary and does not replace the EULA. Still need help? Contact support ↗
Can I use the library for film, TV, games or client work? +
Yes, subject to the EULA. You may incorporate the library into an original production where the sounds form part of a finished musical or audiovisual work. The raw samples themselves must not be delivered as a reusable sample collection or source library. Still need help? Contact support ↗
Do I owe royalties when I release a track? +
The governing terms are the neô EULA supplied with your purchase. Where the EULA grants royalty-free use in finished productions, no additional sample-library royalty is due solely for incorporating the licensed sounds into that finished work. Other third-party rights in your project remain your responsibility. Still need help? Contact support ↗
Can I resell, share or redistribute the samples? +
No. The license permits use of the sounds inside authorized finished works; it does not transfer ownership of the source recordings. Repackaging, extracting, sharing, sublicensing or reselling the raw samples, instruments or substantially equivalent source content is prohibited by the EULA. Legal framework: U.S. 17 U.S.C. §§ 106(1)–(3) and 114; EU Directive 2001/29/EC, Articles 2 and 4; WIPO Performances and Phonograms Treaty (WPPT), Articles 11 and 12. Still need help? Contact support ↗
Can I create and sell my own sample pack from these sounds? +
No. You may not use the library as source material for a competing sample pack, Kontakt library, preset collection, loop collection, sound-effects library or other product where the licensed recordings can be extracted or reused by another person. Still need help? Contact support ↗
Can I heavily process a sample and then resell it? +
Processing, layering or transforming a source recording does not by itself create permission to redistribute it as a standalone sample. If the resulting file functions as reusable sample content rather than as part of a finished composition, distribution is not permitted under the EULA. Still need help? Contact support ↗
Can I send project stems to a client or collaborator? +
You may deliver finished production stems where the library is used as part of the musical work, subject to the EULA. Do not provide raw library files, isolated source samples or a package that allows the recipient to rebuild or reuse the library independently. Still need help? Contact support ↗
Does buying the library transfer copyright ownership? +
No. A purchase grants a license to use the product under the EULA; it does not transfer ownership of the source recordings, library files, instrument programming, artwork or other protected content. Still need help? Contact support ↗
What laws protect the source recordings? +
Copyright and related-rights rules vary by territory, but the core rights include control over reproduction and distribution. Relevant references include 17 U.S.C. §106 and §114 in the United States, Directive 2001/29/EC Articles 2 and 4 in the European Union, and WPPT Articles 11 and 12 at international treaty level. The EULA defines the contractual scope of your library license. This FAQ is not legal advice. Still need help? Contact support ↗
Where can I find the EULA? +
The applicable End User License Agreement (EULA) should be supplied with the product or made available with the purchase terms. Keep a copy for your records, especially for commercial or company use. Still need help? Contact support ↗
Support
What should I include when contacting support? +
Include your order reference, Kontakt version, operating system, DAW if applicable, storage location and a short description of the issue. A screenshot of any Kontakt error message can also help. Still need help? Contact support ↗
Still need help? +
Use the contact option on this page. The support address is revealed only after the quick verification step. Contact support ↗